Policies
Credit Note Instructions
Getting Started:
- Please double check all the incoming items by its quantity and quality.
- Mark any broken items on the invoice. All claims, if applicable, can only be made once, collectively, on each invoice. It has to be made within 10 days.
- You will be required to take a picture of all the damaged items if asked.
- Place all the damaged items in a box.
- E-mail your report to AceCanada@AceAnnison.com or fax to us with detailed problem description. We will contact you for pickup of the damaged items by phone upon receiving your e-mail or fax. It will take approximately 7 business days to process your request as we need to pull out the packing list record & check our warehouse camera to ensure fairness.
- We can only refund to your credit card if the purchase was made by credit card payment option & this is your last business dealing with us. Otherwise, all claims can only be issued as a credit note to your account toward your next purchase.
- All credit notes will expire after one year from the date of issuance.
Thank you for your understanding.
Download the Credit Note & Return Policy Form in the printable format
Ace Annison Ltd. – Shipping Department
Fax: (905) 305-9160
Toll Free in North America: 1-877-868-8688
Net 30 Days Term Policy
Qualification:
Scenario #1: Experienced 6 months of business dealing together with,
1) Minimum of 4 financial transactions, and
2) With at least a total of $2,000 in purchases.
3) Satisfactory account activity.Senario #2: Experienced 1 year of business dealing together with,
1) Minimum of 6 financial transactions,
2) With at least a total of $3,000 in purchases.
3) Satisfactory account activity.
The 30 days post dated cheque will be mailed out immediately upon receiving of the shipment.
I understand that information about my company, which is collected during the credit granting process, may be shared among representatives of Ace Annison Ltd. who require such information. I further understand that by signing this form, I consent that I have read the fine print / conditions for the credit offered & that I personally guarantee the debt if the company goes default.
Download the Net Term Credit Application Form in the printable format
Payment Policy
Please read and follow these instructions carefully.
- We allow our valued customers to make their payment by credit card without any surcharges when placing their order with Ace Annison Ltd.
- This credit card payment option can not be combined with any other payment option. If you choose and qualify for a net 30 days credit term with us, we can only accept cheque or cash payment after the term has expired. The credit card payment option can not be combined with the net 30 days term agreement. After agreeing to our set terms, a 3% surcharge will apply if you insist later to make payments by credit card.
- A late payment fee of 2% will be in effect after expiration of payment due dates. The date is determined by the Canada Post date stamp at time of mailing your cheques to Ace Annison Ltd. Please refer to your invoice’s terms and conditions.
- Any Non-Sufficient Fund (NSF) cheques will incur a $10 administration fee and customer will be responsible for any cost associate from banking service charge (they normally charge $42.50/NSF).
Thank you for your understanding.
Download the Payment Policy Form in the PDF printable format