16oz Magnesium Mug (Rooster & Grass)
Minimum Order Quantity (MOQ):
This is the number of same items required to order. In general, each order is around $20. If an item is $5, the MOQ would be 4 units ($5 x 4 units = $20). Otherwise, this MOQ is based on the packaging. Sometimes, the inner box can help to protect the products during shipping that why we are not allowed to break it apart from each other and have loose articles during shipping.
Back Orders (BO):
Any items remain in the back order will be shipped ASAP without second consent UNLESS cancelled. The items in the back order will NOT be charged in advance so as the shipping cost. However, in our customer's favour, we normally will subsidize 50% shipping cost for those ongoing out of stock items. However, for any new items/products ordered during the trade show, they do not count as a BO. We always put on the sign beside the new products stating they are new and not in stock yet but will arrive shortly (3-5 months later).
Do not cancel merchandise without a good explanation and our consent once you have placed an order and signed on this order form. We don't provide guarantee for your sales. A 25% restocking fee will be applied once your order has been processed. Please place your order with great consideration.
Shortages & Damages:
Claims for shortages and damages must be reported collectively within 10 days upon receiving of goods. Only credit note will be issued for future purchase if deemed reasonable. No refund to credit card unless account is to be closed.
A credit card payment option only allowed WITHOUT a net 30 days term approved account. If we grant you a net 30 days term, we EXPECT a post dated cheque mailed out in advance as soon as you have received and checked your incoming shipment. Otherwise, a 3% extra charge will be applied if you later on insist to pay by credit card again after your 30 days term is over.